The Punjab government, under the special directives of Chief Minister Maryam Nawaz Sharif, has established a Minister Complaint Cell to streamline the process of addressing public grievances. This initiative is part of the government’s broader effort to enhance service delivery in public hospitals and ensure accountability across healthcare facilities.
The Minister Complaint Cell is specifically designed to address issues such as the shortage of medicines, unavailability of staff, and other service-related concerns within government hospitals. Citizens experiencing any difficulties can now directly report these issues via the dedicated helpline numbers.
Helpline Numbers:
- 042-99200980
- 0332-8609489
These numbers are available for both calls and messages, making it easier for the public to file complaints and seek immediate assistance. The initiative aims to bridge the gap between citizens and healthcare authorities, ensuring prompt resolution of issues and improved patient care.
In addition to the complaint cell, the Punjab government is actively monitoring healthcare facilities through regular inspections to maintain high standards of care. This cell will allow citizens to hold institutions accountable and report negligence or lack of resources without delays.
The government has also assured that strict action will be taken against any staff or hospital administration found guilty of misconduct or neglect. By providing a direct line of communication, the government hopes to improve transparency and ensure hospitals meet the necessary standards of care.
Chief Minister Maryam Nawaz Sharif has emphasized the importance of public feedback in improving healthcare services. “This initiative will empower the citizens of Punjab to voice their concerns and help us address systemic issues swiftly,” she said.
This step is part of a broader series of reforms aimed at enhancing governance, particularly in sectors that impact public welfare directly. With the Minister Complaint Cell in place, the Punjab government is committed to creating a more responsive and efficient healthcare system for all citizens.
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